We process and ship orders within 1-2 business days. All order are shipped via USPS. Standard U.S. shipping takes 5-7 business days. If you've got a hot date that requires something last min, we offer next day shipping for a flat rate of $25 if ordered is placed by 4pm est. If order is placed after 4pm eastern, these items will not be shipped out till next day. If its international shipping, times vary depending on what country. We usually estimate 10 business days, but it can take longer.
Yup, we ship for free within the U.S Overnight is $25 All international orders have a flat rate of $25, or free if you spend over $250
We process orders quickly, but we’ll always do our best to make changes before we ship your order. If you have a request email us at JonasBrownllc@valentinenyc.com
Once your order is shipped, you will be sent an email confirmation from us, which will include applicable USPS tracking. It is important to note, that tracking information can sometimes be delayed.
Contact us right away at Jonasbrownllc@valentinenyc.com with a photo of the damage, or the incorrectly shipped product, along with your order number. We’ll take care of you!
In order to protect the personal hygiene of all our customers, we simply cannot accept returns or do exchanges on underwear