How long will it take to receive my order?

We process and ship orders within 1-2 business days. All order are shipped via USPS. Standard U.S. shipping takes 5-7 business days. If you've got a hot date that requires something last min, we offer next day shipping for a flat rate of $25 if ordered is placed by 4pm est. If order is placed after 4pm eastern, these items will not be shipped out till next day. If its international shipping, times vary depending on what country. We usually estimate 10 business days, but it can take longer.

How much does shipping cost?

Yup, we ship for free within the U.S Overnight is $25 All international orders have a flat rate of $25, or free if you spend over $250

What if I need to change or cancel my order?

We process orders quickly, but we’ll always do our best to make changes before we ship your order. If you have a request email us at customers@valentinenyc.com

Tracking your package

Once your order is shipped, you will be sent an email confirmation from us, which will include applicable USPS tracking. It is important to note, that tracking information can sometimes be delayed.

What if something I ordered arrived damaged or incorrect?

Contact us right away at customers@valentinenyc.com with a photo of the damage, or the incorrectly shipped product, along with your order number. We’ll take care of you!

What's your return and exchange policy?

CLICK HERE

Can I return underwear?

In order to protect the personal hygiene of all our customers, we simply cannot accept returns or do exchanges on underwear

Contact Us

CUSTOMER INQUIRIES PLEASE CONTACT US AT customers@valentinenyc.com

WHOLESALE INQUIRIES ONLY PLEASE CONTACT US AT sales@valentinenyc.com

GENERAL INQUIRIES PLEASE CONTACT US AT info@valentinenyc.com

FOR RETURNS OR EXCHANGES PLEASE  CLICK HERE

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